Shipping & Returns
At SWAGLAB, we ship worldwide and work to process every order as quickly as possible. This page explains how shipping, tracking, returns, exchanges, and refunds work before and after your order is placed.
Shipping
We offer worldwide shipping on all eligible orders. Shipping options, delivery costs, and available countries are shown at checkout before payment.
Most orders are processed within 1–4 business days after the order is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Estimated delivery time is usually 7–18 business days after dispatch, depending on your country, local customs, courier workload, and seasonal delays. Delivery times are estimates only and may vary during holidays, high-volume periods, or customs inspections.
Order Tracking
After your order has shipped, you will receive tracking details by email if tracking is available for your shipping method. Tracking updates may take a few days to appear after the package has been dispatched.
If your tracking has not updated for several days, this does not always mean the package is lost. International shipments can sometimes stay without updates while moving between countries or customs facilities.
Customs, Taxes & Duties
International orders may be subject to customs fees, import taxes, duties, or local charges depending on the destination country. These charges are not controlled by SWAGLAB and may be collected by your local customs office or courier.
The customer is responsible for any customs fees, import duties, or taxes unless they are clearly included at checkout.
Incorrect Address
Please make sure your shipping address is correct before placing an order. SWAGLAB is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete address provided by the customer.
If you notice a mistake in your address after placing an order, contact us as soon as possible. We can only update the address if the order has not yet been processed or shipped.
Returns & Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, you must notify us within this 14-day window. You can do this by logging into your account at https://shopify.com/67624435771/account and submitting a return or cancellation request, or by contacting us directly at info@swaglaboratories.com.
Once you have notified us, you must return the item(s) within 14 days of that notification.
To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned in its original condition with all original tags and packaging included. Items that show signs of wear, washing, damage, stains, perfume, deodorant marks, or removed tags may be refused.
Return Shipping The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.
Refunds for EU Withdrawal Once we receive and inspect your returned item, we will process your refund within 14 days. The refund will be issued to your original payment method and will include the standard delivery cost you paid at checkout. If you selected an express or premium shipping option, only the cost of standard delivery will be refunded, the difference is non-refundable.
Please note that it may take several additional business days for your bank or payment provider to display the refund.
Returns (All Other Customers)
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, unworn, unwashed, undamaged, and returned in its original condition with all original tags and packaging included.
How to Request a Return Contact us with your order number and the item you want to return. Please do not send any items back before your return request has been approved. Once approved, we will provide return instructions. The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds After we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within a reasonable timeframe. Original shipping costs are non-refundable unless the return is caused by a mistake on our side, such as a wrong, damaged, or defective item.
Exchanges
We currently cannot guarantee direct exchanges for different sizes or items. If you need another size or product, the fastest option is usually to return the original item and place a new order.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue. We will review the case and, if approved, offer a replacement, refund, or another suitable solution.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Items without original tags or packaging
- Items that have been worn, washed, damaged, stained, or altered
- Items returned without approval
Note for EU customers: certain product categories may be exempt from the right of withdrawal under EU law, such as custom or personalized items. If applicable, this will be communicated at the time of purchase.
Lost or Delayed Packages
If your order is delayed, please check the tracking information first. International shipping delays can happen due to customs processing, courier delays, holidays, or high-volume periods. If your package appears to be lost, contact us with your order number and tracking information so we can investigate.
Contact
For any shipping or return questions, contact SWAGLAB through our Contact page or email us at info@swaglaboratories.com.