NumbAsia tongue long sleeve

Shipping Price

Shipping costs $15 for orders with an order total under $200. Orders with an order total of $200 or more qualify for free shipping.

Processing Time

Most orders are processed within 1–4 business days after the order is placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Delivery Time

Estimated delivery time is usually 7–18 business days after dispatch, depending on your country, local customs, courier workload, and seasonal delays. Delivery times are estimates only and may vary during holidays, high-volume periods, or customs inspections.

Order Tracking

After your order has shipped, you will receive tracking details by email if tracking is available for your shipping method. Tracking updates may take a few days to appear after the package has been dispatched.

If your tracking has not updated for several days, this does not always mean the package is lost. International shipments can sometimes stay without updates while moving between countries or customs facilities.

Incorrect Address

Please make sure your shipping address is correct before placing an order. SWAGLAB is not responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete address provided by the customer.

If you notice a mistake in your address after placing an order, contact us as soon as possible. We can only update the address if the order has not yet been processed or shipped.

Lost or Delayed Packages

If your order is delayed, please check the tracking information first. International shipping delays can happen due to customs processing, courier delays, holidays, or high-volume periods.

If your package appears to be lost, contact us with your order number and tracking information so we can investigate the shipment.

Contact

For any shipping questions, contact SWAGLAB through our Contact page or email us at info@swaglaboratories.com.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned in its original condition with all original tags and packaging included.

Items that show signs of wear, washing, damage, stains, perfume, deodorant marks, or removed tags may be refused.

How to Request a Return

To request a return, contact us with your order number and the item you want to return. Please do not send any items back before your return request has been approved.

Once your return request is approved, we will provide return instructions. The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please note that it may take several business days for your bank or payment provider to process and display the refund.

Original shipping costs are non-refundable unless the return is caused by a mistake on our side, such as a wrong, damaged, or defective item.

Exchanges

We currently cannot guarantee direct exchanges for different sizes or items. If you need another size or product, the fastest option is usually to return the original item and place a new order.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number and clear photos of the issue.

We will review the case and, if approved, offer a replacement, refund, or another suitable solution.

Non-Returnable Items

• Final sale items
• Gift cards
• Items without original tags or packaging
• Items that have been worn, washed, damaged, stained, or altered
• Items returned without approval

Contact

For any return questions, contact SWAGLAB through our Contact page or email us at info@swaglaboratories.com.